Failed to check for update

SKHockeyDJ · Post by **SKHockeyDJ** » Sun Oct 29, 2023 11:49 pm

Hey just wondering if there's an issue with the update server or something, as when I go to settings and check for updates, it always says 'failed to check for update' every time.

I'm on v5.3.2 right now.

Post by **Couin** » Mon Oct 30, 2023 2:12 am

Hi,

To my knowledge, the is no issue with the server (it is the same of where this present forum is hosted), I just tried here on a Windows XP virtual machine, on a Windows 10 machine, no problem on both, connected to the Internet with optic fiber link. Tried also with a laptop connecter to the Internet through an android phone with shared connection as USB MODEM, no problem too.

Which Windows version are you using with JP?
I assume the machine where JP is installed, Internet connection is fully available?

SKHockeyDJ · Post by **SKHockeyDJ** » Mon Oct 30, 2023 2:18 am

Oh yah, Internet is working great. I'm using Windows 10 v22H2, using boot camp on a MacBook. I've had no issues with anything else, just JP.

Post by **Couin** » Mon Oct 30, 2023 2:28 am

Hmmm, I don't know boot camp and have not Mac/Apple hardware. Perhaps the network device not recognized by JP ? I don't know at all

SKHockeyDJ · Post by **SKHockeyDJ** » Mon Oct 30, 2023 2:35 am

Yah I understand.

I'm assuming it's a port or firewall issue of some sort. I tried turning off the Windows Defender firewall and check for updates, but it's the same thing. Is there a test I can try that would help you figure it out? Or give you some sort of backend info?

Post by **Couin** » Mon Oct 30, 2023 2:53 am

I just built a simple app that only get the lastest JP version number, can you test and post a feedback of what you get ?
https://jinglepalettereloaded.com/files/JPUSC.exe

SKHockeyDJ · Post by **SKHockeyDJ** » Mon Oct 30, 2023 3:01 am

I get this - Run-time error -2147012894 (80072ee2)

Post by **Couin** » Mon Oct 30, 2023 3:06 am

On app launch or on click on "Check" button ?

SKHockeyDJ · Post by **SKHockeyDJ** » Mon Oct 30, 2023 3:07 am

When I click the button.

Post by **Couin** » Mon Oct 30, 2023 3:22 am

I don't know what to say

I will ask to the http request designer, if this runtime error means something for him.
I made a small change, but I don't think it will resolve your problem, can you re-DL the file and test ?

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