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Problem with new palettes
Posted: Mon Jan 05, 2026 5:12 pm
by malwayne
Hi,
Brand-new palettes spawn 6-7 ghost black-text windows that won’t take new content. Clear each one manually, then Save As – ugly.
Re: Problem with new palettes
Posted: Mon Jan 05, 2026 10:40 pm
by Couin
Can you make a video of this ? I can't reproduce in v5.7.2
Re: Problem with new palettes
Posted: Tue Jan 06, 2026 1:12 pm
by malwayne
Unfortunately now that I have nuked it and removed all the signs of it from the computer there’s nothing I can show you only relate what happened hopefully you’ll be able to get to the bottom of it and clear the bugs that may be on the product
Re: Problem with new palettes
Posted: Wed Jan 07, 2026 12:19 am
by Couin
This isn't going to be easy; it's like chasing after I don't know what.
Re: Problem with new palettes
Posted: Wed Jan 07, 2026 1:09 pm
by malwayne
You should be able to test putting a jingle into the pallet and then copying a new one over the top of it and then pressing play and you should get the fault that you had also by typing a new pallet you should be able to see this Phantom ghost text that seems to be coming up the things that would come up on the system unfortunately for the bit that crashed well there’s no going back to that even if I had it on the computer we wouldn’t have actually troubleshooting it because I couldn’t access it nothing I could do so yeah no problem but I’ll leave it with you
Re: Problem with new palettes
Posted: Wed Jan 07, 2026 4:48 pm
by Couin
Your message has no punctuation, it is totally not understandable
Re: Problem with new palettes
Posted: Thu Jan 08, 2026 12:51 am
by malwayne
Sure. You should be able to test putting a jingle into the pallet, and then copying a new one over the top of it, and then pressing play. You should get the fault that you had. Also by typing a new pallet you should be able to see this phantom ghost text that seems to be coming up. The things that would come up on the system unfortunately— for the bit that crashed, well, there’s no going back to that. Even if I had it on the computer, we wouldn’t have actually troubleshooted it because I couldn’t access it. Nothing I could do. So yeah, no problem. But I’ll leave it with you.
Re: Problem with new palettes
Posted: Thu Jan 08, 2026 6:45 am
by Couin
Hi,
What I understand:
- Load a jingle on a button of a palette
- Copy another jingle onto the previoulsy loaded one
- Play (this case match to the bug where this is the previous jingle that is played instead of the new one)
- Click on "New palette" (and answer Yes to confirmatino ask)
Result hre : All buttons of the new palette are empty, I get no ghost text appearing.
I'm perhaps far to have a perfect english but, or I don't undetrstand how to get your problem, or I don't have it here.